Following an inspection from the CQC The Lister Hospital has been awarded the highest rating – Outstanding. For the full report, please click here
We interviewed Suzy Jones, The Lister Hospital CEO to get her reaction to the result.
The outstanding rating is very important to me and to the Hospital. It demonstrates the commitment of each and every member of the team to deliver the best possible care to our patients and relatives.
I can’t single out areas as I am proud of every member of staff who day in and day out work diligently to make sure our patients receive the best care possible. There are several themes throughout the report that the CQC witnessed which demonstrated that staff go above and beyond.
I hope it gives reassurance to patients that our Hospital is both safe and dedicated to providing them with innovative, patient centred care be it in outpatients or intensive care. Be it by a clinical member of staff or our devoted housekeeping or catering staff.
We are focusing on the recommendations for improvement but also on developing the Hospital into a destination centre for complex care.
We need to be realistic, we don’t always hit the highest level we strive for but we must focus on every area of our business, which is taking care of our patients, and work to achieve and exceed not just the standards of CQC but our own.